Refund policy

We want you to love every piece. If something is not right, here is how we make it right. Damaged, defective, or incorrect items If your order arrives damaged, defective, or is not what you ordered, contact us within 14 days of delivery with your order number and a photo. We will arrange a replacement or a full refund at no cost to you.

Changed your mind? Please contact us within 14 days of delivery before sending anything back. 

Because each piece ships directly from its maker, return eligibility and the return address can vary by item, and we will send you the right instructions. Items must be unused and in their original condition and packaging. Return shipping for change-of-mind returns is the customer's responsibility unless we tell you otherwise. Items we cannot accept - Candles that have been burned - Personalized or custom items - Items marked final sale Refunds Once your return is received and inspected, we will email you and issue your refund to your original payment method. Your bank may take a few business days to post it. Exchanges The fastest way to exchange is to request a return, then place a new order for the piece you want.

Questions? Contact us at creolecompass.com/pages/contact